Here’s some helpful FAQ’s from an expert in asset finance and personal lending

Finance is our business! We speak with lenders and do business with them every day, so we’ve put together some of the most commonly asked questions we get from our private and business clients. For any other enquiries call us on our national number from anywhere in Australia.

What are your operating hours?

Our financing team is based on the Gold Coast. We operate Monday to Friday from 8.30am – 5.30pm and on Saturday 9:00am to 3:00pm. We have a national number and can assist you no matter where you live in Australia.

What are your fees?

As financial brokers, we are a 100% free service. We get paid a commission from the lender or insurance company when a loan or policy is finalised.

Is there an obligation to take up a loan?

No there is no obligation to take a loan we provide. We will source the best deal we can get with the best suitability for your scenario. You make the decision whether to go ahead. There is no cost to you if you choose not to take up a loan offer.

Why should I choose a finance broker instead of going to my bank?

Surelend, as finance brokers offer personal service, fast loans, wholesale interest rates, and expertise.

Banks offer retail interest rates with packages that typically offer little flexibility for the borrower. Unlike a bank, we’ll work with you every step of the way to make sure we understand what you want and need. We’re there to advocate on your behalf. Often, we can negotiate a loan with flexibility to suit your specific situation. We can do this because of the relationships we as finance brokers have with lenders.

We make loans fast and simple. We can do the entire process by phone! Any documents we need can be emailed or sent by express post.
Following a short chat with you about what you’re looking for, we’ll typically get back to you within 24-48 hours with options. In the case of car loans for personal use, we can often have an answer the same day!

We arrange everything and liaise with the lending company on your behalf. Our expertise is available for you before, during, and after seeking finance. There are many benefits to finance brokers.

What types of loans do you have?

Our financial brokers find loans for personal and business reasons. Our services include:

Car Loans

Bike Loans

Boat Loans

Truck Loans

Personal Loans

Business Loans

Equipment Loans

Are you licensed?

Yes. We are licenced with ASIC (Australian Securities and Investments Commission) as a finance broker. We can service any personal or business related loan.

What is the difference between fixed and variable rates, and which is better?

A fixed rate means you lock in a specific interest rate for a number of years. This could be one or two years, all the way up to five years. While in that fixed rate period on that rate that you have chosen, your repayments will not change. This means your repayments will be consistent and stay the same. You don’t have to worry about interest rates raising or falling, and it is set.

A variable rate means your rate fluctuates with the lenders changing rates. This means the rate can raise, and it will be reflected in your repayments, or it can drop and your repayments will drop. Its benefit is that it is flexible, you can contribute extra money to your repayments, when and as often as you like.

Each type of loan rate has its benefits. There is no standard ‘better.’ It all depends on the lender, the interest rate, and your needs with borrowing money. When you choose Surelend, our Gold Coast financial brokers will discuss your options and help you make an informed decision when choosing your loan.

How much can I borrow?

Your borrowing capacity depends on a few variables. It depends on your income, and monthly outgoings. It can also depend on your credit history and job stability. However, here at Surelend, our financial brokers discuss this with you, and provide loans to a variety of people with individual circumstances.

Do I need a deposit?

No, it is not compulsory to have a deposit for your vehicle, personal or business loans at Surelend. However, this can be a case-by-case situation. Sometimes our financial brokers will suggest deposits for loan security.

How long does a loan application take?

That depends on how complicated the loan application is. Once you give us a call, our Gold Coast and Brisbane financial brokers start working on sourcing suitable loans. Within a few business days we will come back to you with loan options. A loan can be approved by a lender in a few days or can take as long as months. Once your loans has been approved, we generally get back to you within 24-48 hours.

What if I’m not on the Gold Coast/Brisbane?

Not a worry. We are online company and can do all the lending process via phone and email. We service clients in the lending needs all over Australia. Our finance brokers are committed to helping all Australians.

How can I manage my risks when borrowing money?

Borrowing money can come with lots of risks if you do not use a finance broker. Our Gold Coast and Brisbane finance brokers help our clients manage their risks in different ways. Knowing your budget can reduce your risk significantly. Borrowing as much as you can is risky if your home or work circumstances change. Our Gold Coast financial brokers can help you with borrowing the right amount of money.

See our 5 Top Tips when borrowing money here.

What’s the difference between secured and unsecured loans?

Secured loans basically mean that the bank will take interest in the security your looking to borrow for (car loan, house). Unsecured means that the lender is happy to give you the money without taking security over anything. Generally unsecured attracts a higher interest than secure, but this all depends on your overall credit score.